Medium confidence

    Zendesk revenue is an estimated $600.0M in annual recurring revenue.

    Zendesk is a customer-service platform for support ticketing, live chat, and AI agents across channels. This page estimates Zendesk's revenue, customers, growth, and unit economics from public traffic and pricing data — an estimated ~$600M ARR for the PE-backed customer support company, based in San Francisco, CA.

    Stage
    Series D+
    Founded
    HQ
    San Francisco, CA
    Annual recurring revenueModeled estimate
    ~$600.0M
    Range $500.0M$700.0M
    $500.0M low$700.0M high
    Est. MRR
    ~$50.0M
    Modeled from public signals
    Revenue & growth

    Where Zendesk's ~$50.0M of monthly revenue moves

    Modeled monthly-recurring-revenue movement — the new, expansion and reactivation revenue added against the contraction and churn lost.

    MRR movementlast full month
    New+$1.2M
    Expansion+$892K
    Reactivation+$150K
    Contraction-$114K
    Churned-$304K
    Net new+$1.8M
    Net new MRR
    +$1.8M

    Added revenue is running ahead of what's lost.

    Quick ratiohealthy > 4.0
    5

    Every $1 lost is offset by ~$5 gained.

    Web trafficstable
    66.2M/mo
    Organic11%
    Direct58%
    Referral21%
    Paid1%
    Social5%
    Conversion funnel
    Visitor → signup
    benchmark 2%
    2%
    Visitor → paid
    benchmark 0.2%
    0.3%
    Traffic quality
    0.6%
    from AI assistants & answer engines
    69%
    organic / non-paid demand

    Source: SimilarWeb, Q2 2026

    What you can do with Zendesk's estimate

    See it on your data

    Run this analysis on Zendesk's real Stripe

    This page is modeled from public signals. Connect Stripe, read-only, and every figure becomes exact — with the actual account names behind each finding.

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    Under the hood

    How we estimate this — and what we don't claim

    Public signals, published peer benchmarks, a fitted model, and an honest range with a confidence tier. Reported figures override the model as Verified.

    Metrics vs. benchmark

    How Zendesk compares to same-stage SaaS peers

    Each estimated metric is placed at its percentile against same-stage peers. The dot is Zendesk; the tick is the peer median.

    Customer churnP95 · top 5%
    1.5%
    peer median3%

    Low churn for its stage — customers stick.

    Gross MRR churnP95 · top 5%
    0.6%
    peer median1.2%

    Little revenue lost to downgrades and cancels.

    Net MRR churnP94 · top 6%
    -0.9%
    peer median0.3%

    Expansion outweighs losses — negative net churn.

    Gross revenue retentionP51 · top 49%
    90.4%
    peer median89%

    Retains revenue near the peer median.

    Net revenue retentionP53 · top 47%
    112%
    peer median106%

    Accounts grow — revenue rises even without new sales.

    MoM growthP46
    3.7%
    peer median4%

    Growing about as fast as peers.

    Customers & unit economics

    Roughly 102K+ accounts, 102K+ of them paying

    Total accounts
    102K+
    free + paying, estimated
    Paying customers
    102K+
    at ~$493/mo each
    Blended ARPU
    $493
    per paying account / mo
    Customer LTV
    $32K
    lifetime value, modeled
    Processing fees
    2.9%
    ~$1.4M/mo on payments
    Net cash flow
    $48.5M
    MRR less processing, /mo
    Est. ARR / customer
    $6K
    annual revenue per account
    Pricing & plan mix

    Zendesk's published pricing

    Support Team
    $19/agent/mo
    est. of customers55%
    Suite Team
    $55/agent/mo
    est. of customers30%
    Suite Growth
    $89/agent/mo
    est. of customers12%
    Suite Professional
    $115/agent/mo
    est. of customers3%
    Business health

    How healthy is Zendesk's business?

    75/ 100
    Healthy

    Strong across most dimensions — a healthy, compounding SaaS profile.

    MoM 3.7%Fair51
    NRR 112%Strong96
    Quick ratio 5Strong74
    CLV $32.4KStrong84
    What the agents would find

    North Metric's agents found an estimated
    $1.7M/mo in opportunities for Zendesk

    And that's from public signals alone. Connect Stripe and every finding below carries the actual account names.

    Protect$450K
    Churn Radar$300K/mo
    Accounts with declining usage
    Usage-decline cohort flagged from engagement signals.
    Whale Alert$150K/mo
    Revenue concentration in top accounts
    Top accounts represent an outsized share of MRR.
    Recover$185K
    Payment Recovery$110K/mo
    Failed charges in retry window
    ~5.5% of charges fail; smart-retry addressable.
    Win-Back Engine$75K/mo
    Recently churned, high re-engage odds
    Recent churned logos with strong prior engagement.
    Expand$1.1M
    Upgrade Finder$600K/mo
    Power users on lower tiers
    Feature usage exceeds current plan limits.
    Trial Closer$300K/mo
    Engaged trials nearing decision
    High-activation trials in the conversion window.
    Pricing Power$150K/mo
    ASP trails ARPU
    In-app upgrade prompts could lift realized price.
    Protect. Recover. Expand. your revenue.

    If we can find this from the outside, imagine what we'd find in your Stripe.

    Connect once, read-only. Your first nightly report — priced in dollars, with customer names — lands in the morning.

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    How much does Zendesk make? Common questions

    How much revenue does Zendesk make?

    We estimate Zendesk generates about $600.0M in annual recurring revenue, most likely between $500.0M and $700.0M (medium confidence). Zendesk is private and doesn't disclose financials, so this is a model estimate from public traffic, demand, and pricing data.

    What is Zendesk's ARR?

    Our estimate puts Zendesk's ARR near $600.0M (~$50.0M/mo MRR).

    How many customers does Zendesk have?

    We estimate roughly 102K+ paying customers, based on estimated revenue of $600.0M at about $493/mo per account.

    Is Zendesk growing?

    Zendesk's web traffic is currently stable, and we estimate revenue growth around 3.7% per month with net revenue retention near 112%.

    How much does Zendesk cost?

    Zendesk offers 5 plans (per-seat pricing), starting from the lowest listed tier.

    Is Zendesk public or private?

    Zendesk is a private, series d+ company founded in 2007, based in San Francisco, CA.

    How accurate is this estimate?

    We validate our model on companies whose revenue is public: it lands within 2× of the real figure about 70% of the time, and within 3× about 90%. See our full methodology.

    How we estimate this — and what we don't claim

    01
    Public signals

    Web traffic, traffic mix, brand-search demand and published pricing — the signals anyone can see.

    02
    Peer benchmarks

    Published SaaS conversion, churn and retention rates — looked up, not invented.

    03
    Fitted model

    A demand model trained on companies whose revenue is public, reconciled with the traffic funnel.

    04
    Honest accuracy

    Validated blind: ~70% of estimates land within 2× of the reported figure, ~90% within 3×.

    Every figure is a model output with a stated range and confidence — never a claim of Zendesk's actual books. Where a company publishes or a credible outlet reports a real number, we mark it Verified and lean on it. Read the full methodology. Last updated 2026-07-12.

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