North Metric

    North Metricvs Churnkey.

    Churnkey centers on the cancel flow. North Metric starts earlier, with customers ranked by money at risk.

    Get your free churn report →Actions off until you turn them on
    THE VERDICTChecked Oct 18, 2026 · public pages and pricing
    BOTH DOScore churn risk and act on cancels and failed payments.
    CHURNKEY LEADS ONCancel flows, A/B tests, SMS recovery, billing beyond Stripe.
    NORTH METRIC ADDSA move you approve before the cancel, forever discounts ended, money kept measured.
    EXAMPLEONE CUSTOMER · ACME · $420/MO
    SIGNALseats 6 → 4 · logins down 4 weeks
    NORTH METRIC · BEFORE THE CANCELRanked by money at risk, a note ready to approve
    CHURNKEY · AT THE CANCELAn offer when they click cancel
    IN SHORTChecked Oct 18, 2026 · public pages and pricing
    ChurnkeyAt the cancel

    As of Oct 2026, Churnkey is a retention suite centered on the cancel flow, with failed-payment recovery and a churn-risk feature, Customer Health.

    NORTH METRICBEFORE THE CANCEL

    North Metric is a Churnkey alternative for SaaS on Stripe that starts before the cancel: customers ranked by money at risk, a move you approve, and money kept measured against customers left alone, at $199 a month.

    01 — AT A GLANCE

    Same goal.Different moment.

    Pick Churnkey if the cancel click is your biggest leak. Pick North Metric to act on at-risk customers before they reach it.

    ChurnkeyCANCEL FLOWNorth MetricBILLING + USAGE
    BEST FORTeams whose biggest leak is the cancel clickFounders on Stripe without a CS team
    READSBilling data from Stripe and other platformsStripe billing, plus PostHog or Stripe Meters
    ACTSAt the cancel, on failed payments, in win-backBefore the cancel and after Stripe's retries
    PRICEFrom $250/mo yearly, $300 monthly$199 a month, after a free churn report
    ACME · $420/MOChurnkeyNORTH METRICEXAMPLE
    SEES
    seats 6 → 4
    seats 6 → 4logins down 4 weeks
    DOES
    Customer Health may flag them, if it's on your plan. The cancel flow makes an offer at the click.
    Ranks them by money at risk and drafts a note in your name, ready to approve.
    CUSTOMER SEES
    An offer when they click cancel.
    A one-question note from you.
    OUTCOME
    Depends on the offer
    Counted if paying at 60 days
    Churnkey facts checked Oct 18, 2026. The customer below is an Example.
    02 — SIDE BY SIDE

    Feature by feature.Checked Oct 18, 2026

    Where Churnkey is ahead, we say so. Churnkey marks come from its public pricing and feature pages, checked Oct 18, 2026.

    FEATUREChurnkeyNORTH METRIC
    01BEFORE THE CANCEL
    Churn predictionCustomer Health, 30–90 days ahead; not on a listed plan0–100 risk score with up to three reasonsAHEAD
    Customers ranked by money at riskNone found, as of Oct 2026Ranked by MRR × risk scoreAHEAD
    Usage signalsProduct usage inside Customer HealthPostHog or Stripe Meters, matched to how each customer paysAHEAD
    Drafted move you approveAccount Agent on the Intelligence plan; scope not listed, as of Oct 2026One move per customer, or rules with limitsAHEAD
    Forever discounts ended with noticeNone found, as of Oct 202630-day notice, one click or a leak ruleAHEAD
    02AT THE CANCEL
    Cancel flow with save offersCancel flows on every planAHEADNo flow of its own; works with Stripe's cancel page
    Offer chosen per customerSegments from Core, adaptive offers on IntelligenceBy customer type on Stripe's page, with your approval
    A/B testsCore plan and upAHEADNot offered
    03FAILED PAYMENTS
    Payment retriesIts own retry logicAHEADLeft to Stripe
    Failed-payment emailsUnlimited dunning campaignsAHEADA note in your name after Stripe's retries, or at once for hard declines
    SMSIn failed-payment recovery, for customers who opt inAHEADEmail only
    04PROOF, PRICE AND PLATFORMS
    Results against customers left aloneA/B tests against your current flow10% of at-risk customers held back by defaultAHEAD
    Price, as of Oct 18, 2026From $250/mo yearly, by churned revenue$199 a month, one plan
    Free trial14 days on Starter and Core14 days, no card
    Billing platformsStripe, Chargebee, Maxio, Paddle, BraintreeAHEADStripe only
    includedpartial, higher plan or not on a listed plannot offered, or none found as of Oct 2026
    03 — WHERE IT STARTS

    Cancel flow firstvs at-risk list first

    Churnkey is built around the moment a customer clicks cancel. North Metric is built around the weeks before it.

    CHURNKEY · CANCEL FLOW FIRST
    EXAMPLEACME · CANCEL SUBSCRIPTIONBefore you go, what's the main reason?
    Too expensiveNot using it enoughMissing a feature
    A save offer, at the clickA/B · B
    Accept offerCancel anyway
    A generic flow, drawn by North Metric. Not Churnkey's product.
    NORTH METRIC · AT-RISK LIST FIRSTWeeks before
    EXAMPLE
    At riskRanked by MRR × risk score
    CUSTOMERAT RISK
    BrightloomForever discount · usage flat$890/mo · 41 Possible$365/mo
    AcmeSeats 6 → 4 · logins down 4 weeks$420/mo · 72 Likely$302/mo
    Tallow & CoCancel scheduled Nov 30$150/mo · 81 Likely$122/mo
    EXAMPLEQUEUE · ACME · $420/MOA one-question note, in your name“Two of your six seats have gone quiet. Is something getting in the way?”
    Sends only when you approveEditApprove
    Your cancel page stays as it is. North Metric adds no screen before it.
    Churnkey's core is the cancel flow: save offers on every plan, A/B tests from Core and adaptive offers on Intelligence.

    Around it sit failed-payment recovery and Customer Health (churnkey.co, checked Oct 18, 2026).

    North Metric starts with a list.

    Every paying customer gets a 0–100 risk score with up to three reasons, ranked by MRR × risk. Each at-risk customer gets one drafted move, and you approve it or set rules with limits.

    At the click itself, North Metric builds no cancel flow.

    It works with Stripe's own cancel page, and the offer for each customer type is set there with your approval. If most of your churn happens at the click, Churnkey goes deeper there.

    04 — PREDICTION

    Predictionand proof

    Both products score churn risk. They differ in who gets the score and how results are measured.

    WHO GETS THE SCORE
    CHURNKEY · CUSTOMER HEALTHLikely to cancel in the next 30–90 days; not on a listed plan, Oct 18, 2026
    NORTH METRIC · RISK SCOREEvery paying customer, 0–100, with up to three reasons
    EXAMPLE
    Acme$420/mo
    72Risk score · Likely
    SafePossible 40Likely 70
    Seats 6 → 4 in 30 daysLogins down 4 weeks in a rowAnnual renewal in 41 days
    Based on Stripe billing + PostHog usage
    HOW RESULTS ARE MEASURED
    EXAMPLE
    Churned within 60 daysAt-risk customers · Aug–Sep 2026EARLY
    Moves approvedacted on6–10%
    Held backleft alone · 10%11–17%
    0%10%20%
    HELD BACK10% · 24
    GAP5–12 pts
    KEPT MRR$1.1K–2.4K/mo
    EXAMPLELedger
    Acme · note approvedPaying at 60 days · inv_1Q8…7Kd+$420/mo
    Brightloom · discount noticeRenewed at full price · inv_1Q9…2Lm+$890/mo
    Paid during Stripe's retriesShown apart · never counted$0
    Churnkey says Customer Health flags customers likely to cancel in the next 30–90 days, from usage, billing, support and cancel-flow data.

    As of Oct 18, 2026, it isn't listed on any plan on its pricing page.

    North Metric scores every paying customer from Stripe billing, plus usage from PostHog or Stripe Meters on the paid plan.

    The score sits next to the move to make.

    Churnkey's A/B tests compare offers against your current flow.

    North Metric holds back 10% of at-risk customers, ties every kept dollar to an invoice and never counts Stripe's own recoveries. Results show as ranges, labeled Early.

    05 — PRICE

    Churnkey pricingvs $199 a month

    Churnkey prices on your monthly churned revenue. North Metric is one plan. Prices checked Oct 18, 2026.

    ChurnkeyFrom $250/mo yearlyBy monthly churned revenue · checked Oct 18, 2026
    NORTH METRIC$199 a monthOne plan, up to $150K MRR
    Starter: $250/mo yearly, $300 monthly$199 a month, or $1,990 a yearStarter covers under $5K/mo churned revenueOne plan, up to $150K MRRCore: $500 to $1,300/mo yearly, adds A/B testsUnder $30K MRR: $109 a month for 12 monthsIntelligence: $625 to $1,425/mo yearlyAbove $150K MRR: priced on a call14-day trial on Starter and Core14-day trial, no cardCustom from $60K/mo churned revenueGuarantee after 6 paid months, or we credit the gap
    Churnkey lists its Intelligence plan with yearly or quarterly billing.

    Without yearly billing it's from $750 a month, billed quarterly (churnkey.co/pricing, checked Oct 18, 2026).

    North Metric's plan includes everything: the ranked list, usage signals, drafted moves, approvals and rules, and the record of money kept.

    After 6 paid months, it pays for itself, or we credit the difference.

    06 — HONEST FIT

    When Churnkey isthe better fit

    Churnkey is the stronger choice in two cases, and North Metric doesn't try to match it on either.

    01 · CHURNKEY FITSYour biggest leak is the cancel click.Churnkey's cancel flows and A/B tests go deeper at that moment, and North Metric builds no cancel flow.
    02 · CHURNKEY FITSYou need SMS, or you bill outside Stripe.Churnkey's recovery includes SMS, and its pricing page lists Stripe, Chargebee, Maxio, Paddle and Braintree (both checked Oct 18, 2026). North Metric sends email only and reads Stripe only.
    PRICING

    One flat price,the whole loop.

    FREEFree churn reportPLAN$199 a month
    See pricing →
    07 — FIT CHECK

    Pick what fitsyour churn.

    Two short lists. Find yourself in one, even if it's not ours, or compare the other tools.

    Choose Churnkey if you…lose most customers at the cancel clickwant A/B-tested cancel flowsneed SMS for failed paymentsbill outside Stripe
    Choose North Metric if you…✓bill through Stripe, without a CS team✓want to act before the cancel✓want to approve every move✓want proof against customers left alone✓want one plan at $199 a month
    FAQ

    Still deciding?Fair questions.

    No. North Metric builds no cancel flow of its own. It drafts a save email the moment a cancel is scheduled, and the offer on Stripe's own cancel page for each customer type is set with your approval. Canceling always stays one step for your customers.

    BEFORE THE CANCEL

    See who is likelyto churn next.

    Get your free churn report →Actions off until you turn them on