North Metric

    ChurnZero,or North Metric.

    ChurnZero is built for CS teams. North Metric gives founders the at-risk list, the move and the money kept.

    Get your free churn report →Actions off until you turn them on
    THE VERDICTChecked Oct 18, 2026 · public pages and pricing
    BOTH DOFlag accounts likely to churn so someone can act in time.
    CHURNZERO LEADS ONPlays, automation and usage tools for a full CS team.
    NORTH METRIC ADDSStripe-first risk ranked by money, moves drafted for you, money kept measured.
    EXAMPLEONE CUSTOMER · ACME · $420/MO
    SIGNALlogins down 4 weeks · seats 6 → 4
    NORTH METRIC · BEFORE THE CANCELRanked by money at risk, a note ready to approve
    CHURNZERO · FOR YOUR CS TEAMLowers the account score for your CS team
    IN SHORTChecked Oct 18, 2026 · public pages and pricing
    ChurnZeroFor a CS team

    ChurnZero is a CS platform built for customer-success teams and priced on request, as of Oct 2026.

    NORTH METRICFOR A FOUNDER

    North Metric is churn prevention for founders on Stripe without a CS team: it ranks customers likely to churn by money at risk, drafts the move you approve, and shows the money kept, for $199 a month.

    01 — AT A GLANCE

    Same goal.Different team.

    If a CS team runs your accounts, ChurnZero fits. If you're a founder on Stripe without one, North Metric does the churn part.

    ChurnZeroCS PLATFORMNorth MetricBILLING + USAGE
    BEST FORCustomer-success teamsFounders on Stripe without a CS team
    READSUsage tools, plus billing incl. StripeStripe billing, plus PostHog or Stripe Meters
    ACTSPlays and automation your CS team runsDrafts one move per customer for you to approve
    PRICEOn request, as of Oct 2026$199 a month, after a free churn report
    ACME · $420/MOChurnZeroNORTH METRICEXAMPLE
    SEES
    logins down 4 weeks
    logins down 4 weeksseats 6 → 4
    DOES
    Lowers the account score for your CS team to pick up.
    Drafts a check-in note in your name, ready to approve.
    CUSTOMER SEES
    Whatever play your CS team has set up.
    A one-question note from you.
    OUTCOME
    Depends on the play your team runs
    Counted if paying at 60 days
    ChurnZero facts checked Oct 18, 2026. The customer below is an Example.
    02 — SIDE BY SIDE

    Feature by feature.Checked Oct 18, 2026

    Where ChurnZero is ahead, we say so. ChurnZero marks come from its public pages and help docs, checked Oct 18, 2026.

    FEATUREChurnZeroNORTH METRIC
    01WHO AND WHEN
    Who it's forCustomer-success teamsFounders on Stripe without a CS team
    Prediction before the cancelAccount scoring for a CS team, as of Oct 20260–100 risk score, ranked by money at risk
    Usage signalsIntercom, Mixpanel, Pendo, SegmentPostHog or Stripe Meters
    02MOVES
    Failed payments after retriesNot comparedCard-update note in your name after Stripe's retries end
    Cancel flowNot comparedSave email when a cancel is scheduled; offer on Stripe's page, with your approval
    Approvals and rulesPlays and automation, as of Oct 2026Approve each move, or set rules with limits
    03PROOF AND PRICE
    Proof against a comparison groupNone found, as of Oct 202610% of at-risk customers held back by defaultAHEAD
    Price, as of Oct 18, 2026Priced on request$199 a month; free churn reportAHEAD
    includedpartial or with conditionsnone found, as of Oct 2026not compared
    03 — WHO IT'S BUILT FOR

    Built for a CS teamvs built for a founder

    One runs the daily work of a CS team. The other is an action inbox for a founder with a few hours a week.

    EXAMPLE
    A CS TEAM'S WEEKA generic CS workspace, drawn by North Metric
    ACCOUNTOWNERPLAY
    AcmeDanaRe-engagement play
    Fenwick LabsSamQBR scheduled
    BrightloomDanaRenewal sequence
    Tallow & CoPriyaHealth check call
    Built for someone who owns these accounts every day.
    EXAMPLE
    NORTH METRIC · YOUR QUEUE3 moves waiting · about 4 minutes
    Check-in noteAcme · $420/mo · seats 6 → 4Approve
    Discount noticeBrightloom · forever discount ends in 30 daysApprove
    Plan optionFenwick Labs · $1,200/mo · price reasonReview
    Rule: check-in notes under $500/mo run on their ownmax 10/weekPrice changesLOCKED · ALWAYS ASKS
    ChurnZero calls itself customer success software for customer growth, with account scoring, plays and automation, and AI agents that act on the work a CS team runs (churnzero.com, checked Oct 18, 2026).

    It fits best when someone owns those accounts every day.

    North Metric is built for the founder of a SaaS on Stripe who has no CS team and a few hours a week.

    It's an action inbox for churn, not a CS platform: a short list of customers at risk, one drafted move each, and a record of what was kept.

    You approve each move, or set rules once so matching moves run on their own, within limits you choose.

    Locked moves, like price changes, always ask. Money kept is counted against customers left alone.

    04 — WHO TO ACT ON FIRST

    Account scoresvs money at risk

    Same customers, two orders. A score tells a CSM where to look; money at risk tells you who costs most to lose.

    EXAMPLE
    SORTED BY ACCOUNT SCOREA generic score view, drawn by North Metric
    1Tallow & Co81
    2Acme72
    3Fenwick Labs55
    4Brightloom41
    Highest score first. Someone still decides what to do.
    EXAMPLE
    NORTH METRIC · RANKED BY MONEY AT RISKMRR × risk score, with the move
    1Fenwick Labs$1,200/mo × 55Plan option$660/mo
    2Brightloom$890/mo × 41Discount notice$365/mo
    3Acme$420/mo × 72Check-in note$302/mo
    4Tallow & Co$150/mo × 81Save email$122/mo
    The top score lands fourth: it costs least to lose.
    ChurnZero scores accounts using product usage from tools such as Intercom, Mixpanel, Pendo and Segment, so a CSM knows where to look.

    It can also bring in Stripe customers, invoices, subscriptions and charges, alongside other billing tools (ChurnZero help docs and integrations page, checked Oct 18, 2026).

    North Metric's churn prediction starts from Stripe: failed payments, seat or plan cuts, scheduled cancels, discounts ending, tenure.

    It adds usage from PostHog or Stripe Meters, matched to how each customer pays. Every paying customer gets a 0–100 risk score and up to three reasons with data and dates.

    The list is ranked by money at risk, MRR times risk score, so the first name is the one that costs most to lose.

    Each comes with the move to keep them, ready to approve.

    05 — PRICE

    ChurnZero pricingvs $199 a month

    ChurnZero is priced on request, as of Oct 2026: its site offers a demo request rather than a price list.

    ChurnZeroPriced on requestDemo request, no price list · as of Oct 2026
    NORTH METRIC$199 a monthOr $1,990 a year, up to $150K MRR
    North Metric is $199 a month, or $1,990 a year, for everything up to $150K MRR.

    Under $30K MRR, the startup program is $109 a month for the first 12 months. Above $150K MRR, Enterprise is priced on a call. Start with the free churn report; the trial is 14 days with no card.

    After 6 paid months, it pays for itself, or we credit the difference.

    06 — HONEST FIT

    When ChurnZero isthe better fit

    Pick by who does the work. If someone owns customer success every day, start with ChurnZero.

    01 · CHURNZERO FITSPick ChurnZero if you have a customer-success team, or are hiring one, and want one place for it to score accounts and run plays.It also fits if you bill outside Stripe, since North Metric reads Stripe only, or if your usage data lives in Mixpanel, Pendo, Intercom or Segment.
    NORTH METRIC FITSPick North Metric if you're the founder, you bill through Stripe, and nobody's job is customer success yet.It does the churn part of that work: who is likely to leave, the move to keep them, and the money kept.
    PRICING

    Public pricing.No CS hire.

    FREEFree churn reportPLAN$199 a month
    See pricing →
    07 — FIT CHECK

    Pick what fitsyour team.

    Two short lists. Find yourself in one, even if it's not ours.

    Choose ChurnZero if you…have a CS team, or are hiring onewant plays run by CSMsbill outside Stripetrack usage in Mixpanel or Pendo
    Choose North Metric if you…✓are the founder, with no CS team✓bill through Stripe✓want the move drafted for you✓want proof against a held-back group
    FAQ

    Still deciding?Fair questions.

    Customer-success teams: it calls itself customer success software for customer growth (checked Oct 18, 2026). It gives them account scoring, plays, automation and AI agents, and it's priced on request, as of Oct 2026.

    NO CS TEAM NEEDED

    The CS work,without the hire.

    Get your free churn report →Actions off until you turn them on