North Metric

    Cancellationsand win-back.

    Keep Stripe's cancel page. North Metric adds a save email, cancel reasons in dollars and a win-back note.

    Get your free churn report →Actions off until you turn them on
    IN SHORT

    A SaaS cancellation flow is what a customer sees between clicking cancel and confirming it.

    It should ask one question, why they are leaving, and make at most one offer that fits the answer: a pause for "not using it", a downgrade or discount for price, help for a missing feature. Confirming the cancel should always stay one step.

    ONE QUESTIONAT MOST ONE OFFER
    Not using it→A pause
    Price→A downgrade or discount
    A missing feature→Help
    Confirm the cancel✓ALWAYS ONE STEP
    01SAVE EMAIL

    A save email whena cancel is scheduled.

    A save email the moment a cancel is scheduled is a plain way to reduce SaaS churn: the subscription still runs and the decision can change.

    THE CANCEL WINDOWEXAMPLE
    30 DAYS
    DAY 1 · CANCEL SCHEDULEDSUBSCRIPTION STILL RUNSDAY 30 · PERIOD ENDS
    THE USUAL WAY
    Unanswered until the period runs out✕
    NORTH METRIC
    Save email drafted on day 1The decision can still change
    01 · WHAT IT READS→Scheduled cancelREADReason pickedREADCustomer typeREAD
    A scheduled cancel can sit unanswered until the period runs out.Reads the scheduled cancel, the reason picked and the customer’s type from Stripe.
    Reduce SaaS churn →
    02 · WHAT IT DECIDES→A pauseA plan optionA note with no offer
    A reflex discount doesn’t fix “not using it” or a missing feature.Picks one move by type and reason: a pause, a plan option or a note with no offer.
    vs Churnkey →
    03 · WHAT YOU SEE→QUEUE · DRAFTIn your nameThe cancel stands unless they reply.
    A save email sent a week later arrives after the decision is made.A draft in your Queue, in your name, saying the cancel stands unless they reply.
    02CANCEL REASONS

    Why customers leave,totaled in dollars.

    Why customers leave, totaled in dollars: each cancel reason is summed in $/mo and split by customer type, so you see which reasons cost most.

    Tidewell$3.1K/mocancel_at_period_endEXAMPLE
    THE USUAL WAYBy count
    Day 1Cancel scheduledReason picked: too expensive
    Day 1Logged as one voteSame weight as a $40/mo account
    Day 12No one follows upThe cancel stands, unanswered
    Day 30Subscription ends$3.1K/mo leaves with the reason
    Counted as 1 reason1 vote
    NORTH METRICIn dollars
    Day 1Cancel scheduledReason from Stripe, type from billing
    Day 1Save email draftedOffers a smaller plan, within limits
    Day 1You approve, it sendsCancel stands unless they reply
    Day 30Reason totaled in $/moCounted at $3.1K/mo, by customer type
    Reason worth $3.1K/mo$3.1K
    03WIN-BACK

    Win back churnedcustomers in 90 days.

    Win back churned customers within 90 days with one personal note to the customers worth keeping, drafted for you to approve.

    THE RULEWHAT IT LOOKS LIKEEXAMPLE
    01Only customers worth keepingWin-back notes go to valuable customers who left in the last 90 days. Low-value customers never get one.
    DAY 0 · LEFTGETS A NOTENEVERDAY 90
    02A personal note, not a campaignOne note in your name, an optional offer within your limits and, with actions on, a link to restart.
    ONE NOTE · IN YOUR NAMEOptional offer · within your limitsLink to restart · actions on
    03You approve each oneWin-back notes ask first by default. Edit the draft, send it, or skip it with a reason.
    EditSkip · reasonSend →ASKS FIRST
    04Counted only if they come backWon back means a restart, a new subscription or an open invoice paid within 60 days of the note.
    NOTE+60 DAYS✓Restart✓New subscription✓Open invoice paid
    05No inbox floodingAt most one message per customer every 7 days, apart from save emails, payment notes and notices. No open tracking.
    1 MESSAGE · EVERY 7 DAYSNO OPEN TRACKING
    See the money at risk in your Stripe, including cancels already scheduled.Get your free churn report →Actions off until you turn them onOr try the demo →
    04ONE STEP

    Canceling staysone step.

    Canceling stays one step. North Metric never adds a screen, a message or a delay between your customer and the cancel.

    THE CANCEL, START TO ENDEXAMPLE
    STRIPE · CANCEL PAGE
    Cancel your planOFFER · MATCHED TO TYPEWith your approvalCancel plan
    1 CLICK→0 SCREENS
    STRIPE · CONFIRMED
    ✓Plan canceled
    ✕ No extra screen✕ No extra message✕ No delay

    Stripe's cancel page stays as you set it up, and North Metric builds no cancel flow of its own.

    With your approval, the offer on that page can be matched to each customer's type. Every save offer carries a one-step cancel link with no further offer.

    Weighing a cancel-flow tool as well? Read our comparison vs Churnkey. Every save is tied to invoices; here is how we measure money kept.

    05FAQ

    Questions aboutcancellations.

    No. Stripe's cancel page stays as you set it up, and North Metric builds no cancel flow of its own. It adds what happens around the cancel: a save email when one is scheduled, reasons totaled in dollars and a win-back note within 90 days.

    FREE CHURN REPORT

    Find the cancelsyou can still save.

    Get your free churn report →Actions off until you turn them on