North Metric

    See it on asample company.

    Click through North Metric on one sample SaaS company: at-risk customers, a move to approve, the money kept.

    Open the demo →Sample data · nothing is saved
    IN SHORT

    North Metric in use is an action inbox for churn.

    Stripe customers likely to leave, ranked by money at risk, one drafted move per customer to approve, and a record of the money kept. This demo shows all three on one sample company, labeled Example.

    EXAMPLE
    At riskQueueLedger
    Cancel setLikely$6.2KCard failedLikely$2.9KUsage downPossible$3.4KApprove →
    01THE SAMPLE

    The samplecompany.

    One made-up SaaS company on Stripe, billed as a flat platform fee plus usage, so billing and usage signals sit side by side.

    THE SAMPLE COMPANYEXAMPLE
    MRRabout $95K/moBILLED ASFlat fee + usageUSAGE FROMMeters + PostHogYOU SEE IT ASOwner, full plan
    ✓Nothing is sent, changed or saved

    Example: about $95K/mo MRR, with usage from Stripe Meters and PostHog.

    Every figure on this page is sample data and carries an Example label.

    Actions are simulated.

    Each screen shows what would happen in your account, and nothing is sent, changed or saved. You see it as the Owner on the North Metric plan. For the full loop step by step, read how it works.

    02AT RISK

    Customersat risk.

    The first screen: who is likely to leave, ranked by MRR × risk score, each with up to three reasons, data and dates.

    Cancel setEXAMPLELikely86Cancel scheduled for Nov 30; usage down for 4 weeks.
    Save email drafted with a smaller-plan option; the cancel stands unless they reply.
    $6.2KMRR at risk
    Card failedEXAMPLELikely78Stripe’s retries ended Oct 9 on insufficient_funds.
    Card-update note in the founder’s name, with North Metric’s own card-update link.
    $2.9KMRR at risk
    Usage downEXAMPLEPossible58Platform fee paid; metered usage down by half.
    Check-in note in the founder’s name that names what they stopped using. No offer.
    $3.4KMRR at risk
    Open the demo →
    03APPROVE

    A moveto approve.

    Open a card and the move is already drafted, in the founder’s voice. Approve, edit or skip it. In your account, this would send.

    $6.2K/mocancel_at_period_endEXAMPLE
    THE USUAL WAYFound late
    DAY 0Cancel scheduledStripe logs it. Nobody looks.
    DAY 14Usage keeps fallingNo one owns the account.
    DAY 43Period endsThe subscription cancels.
    DAY 44Seen in a churn reportAfter the revenue is gone.
    No move made−$6.2K
    NORTH METRICApproved
    DAY 0Cancel scheduledSet to Likely, top of the list.
    DAY 0Save email draftedA smaller plan option, in your name.
    DAY 0You approve itStripe re-checked, then it sends.
    DAY 6Picks a smaller planKept MRR counts what they now pay.
    1 move, approved+$4.1K
    04MONEY KEPT

    The moneykept.

    Kept MRR counts customers saved, recovered or won back, tied to invoices and never Stripe’s own recoveries, beside 10% held back.

    AT-RISK CHURNEXAMPLEOther at-risk customers (90%)Held back: 10% comparison group$4.1KKept MRR
    EARLY · MAY MOVE
    MAY% OF AT-RISK MRROCT
    05FAQ

    Questions aboutthe demo.

    No. The demo runs on one made-up SaaS company, and every figure carries an Example label. Actions are simulated: each screen shows what would happen in your account, and nothing is sent, changed or saved.

    YOUR OWN STRIPE

    Now see it onyour own Stripe.

    Get your free churn report →Actions off until you turn them on