North Metric

    Revenue leakage,in dollars a month.

    See what old prices and forever discounts cost you each month. Keep the ones you meant.

    Get your free churn report →Actions off until you turn them on
    IN SHORT

    Revenue leakage is money lost between what you should bill and what you collect.

    It comes through billing errors, failed payments, old prices nobody moved and discounts that never end. North Metric finds the old prices and forever discounts in your Stripe, totals them in dollars a month, and lets you keep them or end the discounts.

    SHOULD BILL · COLLECTSEXAMPLE
    Current price$400/mo
    Billed$280/mo
    30% off, set to forever$120/mo leaking
    01OLD PRICES

    Old and grandfatheredprices nobody moved.

    A pricing audit in Stripe: every customer still on an old price, totaled in dollars a month. Whether to move a price stays your call.

    01 · WHAT IT READSEach price change leaves early customers on prices you no longer sell.Your Stripe prices, subscriptions, coupons and discounts, against today’s price list.
    38customers, old pricesEXAMPLE
    02 · WHAT IT DECIDESYou know prices changed, not what the old ones cost you each month.The gap per customer in $/mo, estimated until you confirm which prices are current.
    $2.6K$/mo leaking (est.)EXAMPLE
    03 · WHAT YOU SEENot every old price is a mistake. Some were promised.Each customer in $/mo with Keep as policy. Forever discounts can end at renewal.
    30 daysnotice before a discount ends
    02FOREVER DISCOUNTS

    Discounts thatnever end.

    A launch coupon set to forever keeps billing at the discount for years. One sample customer, two ways.

    Halden Studio$120/mo leakingforeverEXAMPLE
    THE USUAL WAYOn its own
    YEAR 1Coupon added30% off a $400 plan, set to forever
    YEAR 2Renews at 30% offNo end date means no reminder.
    YEAR 3Still 30% off$120/mo off, on every invoice
    TODAYNobody has lookedAbout $4.3K in discount so far
    Still leaking monthly$0
    NORTH METRICWith notice
    DAY 0Flagged as a leakRevenue leaks: $120/mo, 30% forever
    DAY 1End at renewalNot kept as policy. Owner approves.
    DAY 2Notice sent30 days before the change, by email
    DAY 38Full price paidRenewal invoice. Logged: Leak fixed.
    Leak fixed, 1 notice$120/mo
    03KEEP AS POLICY

    Keep the onesyou meant.

    Some old prices and discounts are on purpose: a founding-customer deal, a nonprofit rate. Mark them and they stay as they are.

    01Keep as policy, in one clickMark any old price or discount as policy. No leak rule will end it.
    02Prices promised in writing stay putA leak rule skips any price you promised a customer in writing.
    03Top accounts are skippedA leak rule leaves your top accounts alone: the 10 highest-MRR customers by default.
    04Held-back customers are left aloneCustomers in the comparison group are skipped, so the measurement stays clean.
    05A cap on what a rule can endA leak rule only ends a discount when the price rises by less than a cap you set.
    REVENUE LEAKSEXAMPLE
    KEEP AS POLICY
    Halden Studio30% forever discount$120/mo
    Founding-customer dealOld pricePOLICY
    Nonprofit rateDiscountPOLICY
    Price promised in writingOld priceSKIPPED
    Top accountForever discountSKIPPED
    Held-back customerComparison groupSKIPPED
    No leak rule ends anything kept as policy.
    See your own leak total in dollars a month, estimated until you confirm your prices.Get your free churn report →Actions off until you turn them onOr try the demo →
    04ENDING A DISCOUNT

    Ending a discount,with 30 days’ notice.

    Forever discounts end at renewal, never mid-period, and only after the customer has 30 days’ notice.

    Approve each one, or let a leak rule end them on its own within your cap.

    Ending a discount that no leak rule covers is a locked move only an Owner or Admin can approve; see approvals and rules.

    A leak counts as fixed when the first full-price invoice is paid.

    If the customer leaves within 90 days, it’s logged as lost after the change. Revenue from fixed leaks is kept apart from Kept MRR. Read how we measure money kept.

    ONE DISCOUNT, ENDING
    DAY 0Notice sent, 30 days ahead
    DAY 30Renewal: the discount ends
    FIRST INVOICEFull price paid: leak fixed
    +90 DAYSLeft? Logged as lost
    Ends at renewalnever mid-period30 days’ noticeby emailFixed leakskept apart from Kept MRR
    05FAQ

    Questions aboutrevenue leakage.

    For each customer, the gap between their price and your current list price, plus what any forever discount takes off, totaled in $/mo. In the free churn report it's an estimate until you confirm your current prices. To see what old prices and discounts do to your MRR, try the MRR calculator.

    REVENUE LEAKS

    Find your leakage,in dollars a month.

    Get your free churn report →Actions off until you turn them on