Which pricing models does it support?

Flat, seat, usage and fixed plus usage. It detects each customer's model, you confirm it, and it picks the usage source and wording to match. Billing must run through Stripe.

How is it different from a cancel-flow tool?

A cancel-flow tool acts at the cancel click. North Metric acts before it, with a note when seats or usage drop, and right after, with a save email when a cancel is scheduled; it doesn't build cancel flows.

Customer retentionsoftware for SaaS.

How to choose a retention tool when you bill through Stripe and have no CS team.

Get your free churn report →Actions off until you turn them on

IN SHORT

Customer retention software helps a SaaS keep paying customers.

On Stripe, it should show who is likely to leave, ranked by money at risk, draft the move to keep each one, and count money kept against customers left alone. Without a CS team, it should run within limits you set, alongside Stripe’s own retries.

ON STRIPE, IT SHOULD

01Show who is likely to leave

02Rank them by money at risk

03Draft the move to keep each one

04Count money kept against customers left alone

✓Within limits you set, alongside Stripe’s own retries

01HOW TO CHOOSE

Choosing a customerretention platform.

How to choose a customer retention platform: five things to compare before you look at price.

FIVE THINGS TO COMPAREBEFORE PRICE

Does it warn before the cancel?Look for a list of customers likely to leave, built from billing and usage, not a report of who already left.

Is it ranked by money at risk?The biggest dollars at risk should come first, not just the highest scores.

Does it draft the move, or just alert?An alert gives you homework. A drafted note or offer, matched to the customer and the reason, gives you a decision.

Do you stay in control?Approvals, rules with limits, moves that always ask, one switch to pause it all. Canceling stays one step for customers.

Does it prove what it kept?Ask how results are counted. A fair method compares with customers left alone and never counts Stripe’s recoveries.

02COMPARED

Customer retentiontools compared.

Five kinds of tools, by category, as of Oct 2026. Each is good at something. The question is which job you need done.

TOOL TYPE	WHAT IT DOES WELL	BEST FOR
Stripe alone	Retries cards, sends recovery emails, offers at cancel	Card failures and the cancel click
Cancel-flow tools	Surveys and offers at the cancel click, often A/B tested	Teams that want deep cancel-flow testing
CS platforms	Account scores, playbooks and tasks for CS teams	Companies with a CS department
Analytics tools	MRR, churn and cohort reports, often with benchmarks	Tracking metrics and reporting
North Metric	Ranks by money at risk, drafts the move, counts money kept	Founders on Stripe without a CS team

Category summaries as of Oct 2026. North Metric works with Stripe’s retries, not instead of them.

03PRICING MODELS

Subscription, hybrid,usage-based pricing.

It detects each customer’s pricing model, and the moves are worded to match.

4Model detected · pricing models it detectsOne customer pays per seat, another per call. One rule won’t fit both.Each customer is classed flat, seat, usage or fixed plus usage, and you confirm it.

3Right usage · invoices averaged for usage MRRThe usage that matters depends on how each customer pays.PostHog for flat and seat plans, Stripe Meters for usage and hybrid plans.

1Right words · move each, worded to fitUsage-only customers fade rather than cancel, so a save email misses.Usage-only customers show as fading, not canceling, and never get a pause offer.

MODEL DETECTEDUSAGE READ FROM

FLATPostHog

SEATPostHog

USAGEStripe Meters

FIXED + USAGEStripe Meters

✓You confirm each customer’s model

04YOUR MODEL

Pick yourmodel.

Each pricing model loses customers in its own way. Pick yours: subscription SaaS, hybrid SaaS or usage-based SaaS.

Flat or seatChurn hides in seat cuts, quiet renewals and surprise cancels.Seat and plan changes from Stripe, usage from PostHog, and annual renewal warnings.60/30days: annual renewal warningsSubscription SaaS →HybridA steady platform fee can hide usage falling underneath it.The fee and usage read together, with discounts only ever on the fixed part.Metersusage source for the usage partHybrid SaaS →Usage-basedPay-per-use and AI products lose customers to silence, not cancels.Fading flagged from Stripe Meters, and a check-in naming what they stopped using.Fadinghow usage-only churn showsUsage-based SaaS →

05NO CS TEAM

Built for founderswithout a CS team.

CS platforms are built for CS departments. North Metric is the customer-success work without the hire.

CS PLATFORMSBuilt for a CS department·Account scores·Playbooks and tasks·CS staff to run them

NORTH METRICThe work, without the hire✓A list ranked by money at risk✓One drafted move per customer✓Approve each move, or let a rule run it✓Notes go out in your name, by email✓Every kept dollar tied to an invoice

See how churn prediction builds the list, and read how we measure money kept.

Free shows who.Paid keeps them.

STARTFree churn reportPLAN$199 a monthSee pricing →

06FAQ

Questions aboutretention software.

No. CS platforms are built for teams with CS staff, account scores and playbooks. North Metric is churn prevention for founders on Stripe: a ranked list, one drafted move per customer, and the money kept.

CUSTOMER RETENTION

See who to keepin your own Stripe.

Get your free churn report →Actions off until you turn them on